How do I report an issue?

Use Report Issue from the profile menu to send a screenshot and description.

Use Report Issue from the profile / overflow menu — FabricLoop captures a screenshot of the current screen so you can describe what went wrong.

Send a report

1. Open the menu from your profile picture (web, bottom left) or the overflow menu on Home and other screens.
2. Tap Report Issue. The app takes a screenshot of what you were looking at.
3. Describe the problem. On iPhone you can uncheck Upload screenshot if you don't want the image attached.
4. Tap Submit. You'll see a thank-you note; we follow up by email when we have a response.

The description needs at least a few characters. On the web, a screenshot is required before Submit is enabled.

See reports from your workspace

Owners and admins can open Settings → Reported Issues to read submissions, their status, and screenshots. On iPhone, Reported Issues is under Help & Support for everyone.

That list is for review — it does not replace Report Issue for filing a new one.

Tips

• Report from the screen where the bug happened so the screenshot matches.
• Product ideas belong on Feature Request (voting). You can still use Report Issue for a suggestion if it isn't listed yet — the prompt accepts issues or suggestions.

Related

• How do I submit a feature request?
• How do I delete my account?

Still stuck?

Contact us or browse all help topics.