Updated 2026-09-08
Every plan includes email and chat support, plus in-app bug reports and feature requests. Standard and Enterprise can also get consulting, migration, and implementation help.
Email and chat
- Email support@fabricloop.com. We reply within one business day.
- Or start a chat on the support page or anywhere on fabricloop.com — ask to speak to someone. A teammate replies in the chat, or by email if you leave.
- You can also send a message from the contact page.
Report a bug or request a feature in the app
- Report an issue from the profile menu — the app captures a screenshot so you can describe what went wrong.
- Submit a feature request from Settings → Feature Request to vote on ideas, or describe a new one through Report Issue.
Standard and Enterprise
On paid plans we can also help with:
- Consulting on how to structure groups, channels, and agents
- Migration when you move from Slack, Teams, or another tool
- Implementation support to roll FabricLoop out to your team
Contact us and mention consulting, migration, or implementation.
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