How do I upgrade or change my plan?

Move between Free, Standard, and Enterprise from pricing or billing settings.

Owners and admins move between Free, Standard, and Enterprise from pricing or billing settings. Some changes apply immediately; others take effect at the end of the current period.

Choose a plan

1. Open Pricing or the upgrade screen in the app (for example when you hit an Ask AI or agent cap).
2. Pick Standard (£10/month or £100/year per active member) for unlimited history and production agents (usage-billed).
3. Pick Enterprise (£20/month or £200/year per active member) for SSO/SAML, audit logs, and the admin console.
4. Complete Stripe Checkout if you are leaving Free. You will see the current active-member count during checkout.

Stay on Free (£0, unlimited users, 90-day history) if you do not need those extras yet.

When the change takes effect

1. Upgrades to a paid plan typically start as soon as Checkout succeeds.
2. Switching between monthly and annual billing, or moving down a tier, may apply at period end — check the confirmation in billing settings.
3. You can cancel from billing settings. After you cancel, the workspace returns to Free when the paid period ends.

Tips

• Seat price is per active member, not per invite. Agent model costs are billed separately on paid plans.
• HIPAA is not a self-serve plan toggle — contact us for a BAA.
• For a card vs invoice, see Where do I manage invoices and payment methods? and Can we pay by invoice?.

Related

• How does FabricLoop billing work?
• What is included in the free plan?
• How do agent credits and usage work?
• Billing

Still stuck?

Contact us or browse all help topics.