Where do I manage invoices and payment methods?

Owners and admins manage billing from the workspace billing settings powered by Stripe.

Owners and admins manage cards, invoices, and receipts from workspace billing settings. Payments are processed securely by Stripe.

Open billing settings

1. On the web, go to app.fabricloop.com/billing while signed in as an owner or admin.
2. On iOS, open Settings → Reporting → Agent usage, then tap Manage billing on the web (paid plans). Spend limits and payment methods are not edited in the iOS app.
3. Use the Stripe-powered billing portal from there to update the card on file and download invoices.

Cards and invoices

1. Add or replace a credit or debit card in the billing portal.
2. Download past invoices and receipts from the same place.
3. Confirm the workspace is on monthly or annual billing for Standard or Enterprise.

If FabricLoop cannot charge the card, Stripe retries according to its usual rules and the subscription may lapse until the payment method is updated.

Tips

• Members cannot change payment methods — ask an owner or admin.
• Agent model usage (when metered) appears as line items on the same Stripe invoice as seats, once a card is on file.
• Larger organizations that need net terms can pay by invoice instead of a card.

Related

• How does FabricLoop billing work?
• How do I upgrade or change my plan?
• Can we pay by invoice?
• Billing

Still stuck?

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