Support

How to get help.

Every plan includes email and chat support, plus in-app bug reports and feature requests. Standard and Enterprise customers can also get consulting, migration, and implementation help.

Reach us
Email
Write to support@fabricloop.com. We reply within one business day.
support@fabricloop.com
Chat
Use the chat on this website to reach a person on our team. A teammate replies in the chat, or by email if you leave.
Contact form
Send a message from the contact page — sales, support, security, or press.
Contact
In the app
Report a bug
Use Report Issue from the profile menu. The app captures a screenshot so you can describe what went wrong.
Read the steps
Request a feature
Open Settings → Feature Request to vote on ideas, or describe a new one through Report Issue.
Read the steps
Standard and Enterprise

Paid plans can add hands-on help beyond email and chat:

  • Consulting on how to structure groups, channels, and agents
  • Migration help when you move from Slack, Teams, or another tool
  • Implementation support to roll FabricLoop out to your team

Tell us what you need on the contact page or email support@fabricloop.com.