Updated 2026-09-08
A channel is a shared space for a team, project, or topic — create one whenever a conversation deserves its own home instead of living in DMs.
Steps
- Open Settings → Manage Groups (labelled Groups on the web), or the groups picker, and tap +.
- Enter a Group name (up to 50 characters). In chat this group is the channel.
- Optionally turn on Private. Private groups are only visible to the people you add, including on the free plan.
- For a public group, you can mark it Default for new members so everyone already in the workspace joins immediately and future joiners are added automatically.
- Add Members if you want a starting roster, then tap Create.
The channel appears in Messages for everyone you added. Open it, then use Apps & agents if you want an app or agent to work there.
After it exists
- Rename it or add people from the channel's Channel tab.
- Mute it if you need to stay a member without the noise.
- Leave if you no longer need it. Public channels can be rejoined; private ones need an invite.
Free workspaces can have up to 10 groups, including private ones. Creating an 11th group opens the upgrade screen. See What is included in the free plan?.
Tips
- Prefer a few well-named channels over one giant one — it makes search and notifications more useful.
- Public channels are listed for the workspace, so people can find and join relevant conversations themselves.
- Groups also organise notes, tasks, and news — see How do groups work?.
Related
Still stuck?
Contact us or browse all help topics.